Cisco in Retail

AI-ready infrastructure for the future of retail

Quantifying five Cisco retail drivers to become a retail mover.

Cisco in Retail

Step 1/8

Tell us a little
about yourself...

Company Name

Annual Revenue

Number of Stores

Net Promoter Score

Cisco in Retail

Step 2/8

In-Store Wi-Fi experience

Cisco Wi-Fi brings capabilities to collect first party data which brings value to your organization. Advanced Wi-Fi analytics can be integrated into your business intelligence tools allowing you to provide a more personalized experience to your customers, making purchasing easier.*

Do you offer a Guest Wi-Fi Page?

Yes No

How is the in-store Wi-Fi experience you're currently offering to your customers?

Limited: We don't currently offer Wi-Fi for customers, or it's too limited to be practically useful. Standard: We provide Wi-Fi with store-wide coverage, but speed and performance are limited to basic browsing and emails. Enhanced: Our high-speed, seamless Wi-Fi delivers a reliable and personalized customer experience throughout the store.

* Oracle found that almost 60% of shoppers actually demand in-store Wi-Fi

Cisco in Retail

Step 3/8

Heat Mapping & Video Analytics Capabilities

Cisco has unique abilities to:

Measure new and recurring visitors
Understand visit duration
Track walk bys

Cisco enables heat mapping to:

Optimize store layouts
Maximize signage placement
Intelligently offer smart price tags with real-time, data-driven pricing updates to enhance customer experience, improve pricing accuracy and drive purchasing decisions

How does your company use video cameras with analytics to enhance the customer experience today?

Limited: We have no video cameras in-store or rely on basic CCTV with minimal or no automated analysis, relying almost entirely on manual monitoring. Standard: We have cameras with some automated features like motion detection and people counting at select locations. Some stores have analytics capabilities, but coverage is not widespread. Advanced: We leverage cutting-edge analytics with cameras deployed at key locations such as entrances, registers, and high-density areas. Our system integrates with BI tools for heat mapping, fraud detection, and optimizing the customer experience.

Are you currently using digital signage to engage customers in-store?

Limited: We don’t use digital signage, or its presence is minimal and not actively engaging customers. Standard: We have some digital signage, primarily for static promotions or basic information display. Advanced: We use interactive or dynamic digital signage to engage customers, personalize experiences, and enhance in-store marketing.

Cisco in Retail

Step 4/8

Loss Prevention Maturity

Cisco with advanced analytics is a cutting edge, AI policy driven loss prevention suite that employs next generation employee fraud detection, facial recognition, license plate ID, and restricted zone monitoring with single pane of glass remote monitoring and management.

Do you have video cameras installed in your stores?

No, we do not utilize video cameras in our stores. Yes, we have on-premises cameras that rely on network video recording boxes and rely primarily on staff at the site monitor cameras. Yes, we have a cloud-based camera system that is agile and has next-generation remote search and share capabilities.

How robust and advanced is your physical security and loss prevention strategy?

Limited: We rely mainly on manual processes and have not deployed security cameras, or our approach is somewhat reactive and uncoordinated with minimal security measures in place. Standard: We have a structured security framework with established policies and procedures. Our stores have security camera coverage with some application analytics capabilities, such as restricted zone monitoring and intrusion detection. Advanced: We utilize a cloud-based security system integrated with advanced analytics and automation. Our proactive, data-driven strategy includes real-time monitoring, fraud detection, and security breach notifications with customizable alerts.

Cisco in Retail

Step 5/8

Omnichannel
& CX
Transformation

AI-powered virtual agents handle routine inquiries, while intelligent call routing ensures customers connect with the right agent. Seamless CRM integration boosts agent productivity by unifying workflows. Advanced analytics track key metrics like wait time and handle time, enabling performance optimization and enhanced customer experiences.

Do you have a contact center platform?

Yes No

If Yes:

Cloud On-prem

Tell us about your contact center:

Number of Contact Center Agents

Number of Incoming Calls per Year

Average Duraction of a Call (minutes)

Average % of Calls Deflected

Average Hourly Wage for Agents ($)

Average Annual Churn Rate for Agents (%)

Current Customer Support System Downtime (hours per year)

Cisco in Retail

Step 6/8

Unified Customer Engagement

Integrate your contact center operations with SMS marketing to deliver real-time, personalized customer communications. This synergy empowers your team to efficiently handle inquiries, promotions, and support while leveraging data-driven insights. By combining robust call center capabilities with direct SMS outreach, you can enhance customer satisfaction, drive engagement, and boost ROI.

Do you currently support SMS for notifications and outbound survey and feedback management?

No. Yes, and we would like to evaluate Webex Connect solutions. Yes, we are happy with our current provider.

Do you currently support SMS for notiifcations and outbound survey & feedback management?

No. Yes, and we would like to evaluate Webex Connect solutions. Yes, we are happy with our current provider.

Cisco in Retail

Step 7/8

Cybersecurity & Compliance

Cyber threats target guest data and payment systems. Cisco Zero Trust, Cisco Secure Firewall, and AI-driven threat detection protect retailers from breaches, fraud, and compliance risks, ensuring customer trust and business integrity.

How protected is your guest data and payment system from cyber threats?

Minimal security - We rely on basic firewalls Moderate - We have some encryption and monitoring Strong - Analytics-based threat detection and Cisco Zero Trust security

How many cybersecurity incidents or breaches has your organization experienced in the last 12 months?

What was the approximate average financial loss per breach ($)?

<$100,000 $100,000 - $250,000 $250,000 - $500,000 >$500,000

Cisco in Retail

Step 8/8

A simple, secure, single pane of glass

Why is Cisco's platform-based approach so important? It creates a unified experience that integrates previously disjointed solutions into one simple, secure, single pane of glass.

SD-WAN:

Lower network connectivity costs (specific reduction figure needed)
Reduce network issue resolution time by over 75%
Accelerate new store deployments from months to minutes

Does your organization use Cisco for:

Routing

Switching

Wireless

Firewalls

Smart Cameras

SD-WAN

Does your organization take advantage of SD-WAN for all your retail stores?

No Yes, and would like to evaluate the differentiators Cisco SD-WAN solution Yes, we are happy with our current provider

Results

Your Results

Summary of Benefits

Frictionless customer engagement

Annual Benefit

Loss prevention & enhanced safety

Annual Benefit

Omnichannel & CX transformation

Annual Benefit

Cybersecurity & compliance

Annual Benefit

Smart retail operations

Annual Benefit

Need help making a buying decision? Cisco's sales team will be happy to answer your questions

Cisco in Retail

Quantifying five Cisco retail drivers to become a retail mover.

Cisco in Retail

Tell us a little about yourself...

Cisco in Retail

In-Store Wi-Fi experience

Cisco Wi-Fi brings capabilities to collect first party data which brings value to your organization. Advanced Wi-Fi analytics can be integrated into your business intelligence tools allowing you to provide a more personalized experience to your customers, making purchasing easier.*

Cisco in Retail

Heat Mapping & Video Analytics Capabilities

Cisco has unique abilities to:

Cisco enables heat mapping to:

Cisco in Retail

Loss Prevention Maturity

Cisco with advanced analytics is a cutting edge, AI policy driven loss prevention suite that employs next generation employee fraud detection, facial recognition, license plate ID, and restricted zone monitoring with single pane of glass remote monitoring and management.

Cisco in Retail

Omnichannel& CXTransformation

Tell us about your contact center:

Cisco in Retail

Unified Customer Engagement

Cisco in Retail

Cybersecurity & Compliance

Cyber threats target guest data and payment systems. Cisco Zero Trust, Cisco Secure Firewall, and AI-driven threat detection protect retailers from breaches, fraud, and compliance risks, ensuring customer trust and business integrity.

Cisco in Retail

A simple, secure, single pane of glass

Why is Cisco's platform-based approach so important? It creates a unified experience that integrates previously disjointed solutions into one simple, secure, single pane of glass.

SD-WAN:

Does your organization use Cisco for:

Results

Your Results

Summary of Benefits

Frictionless customer engagement

Loss prevention & enhanced safety

Omnichannel & CX transformation

Cybersecurity & compliance

Smart retail operations

Tell us a little
about yourself...

Cisco Wi-Fi brings capabilities to collect first party data which brings value to your organization. Advanced Wi-Fi analytics can be integrated into your business intelligence tools allowing you to provide a more personalized experience to your customers, making purchasing easier.*

Omnichannel
& CX
Transformation